Privacy Policy

Summary. Plain language

We don’t sell your personal information.
We collect only what we need to run Olyveco, support your account, and deliver purchases.
Your direct messages are private by default. We review messages only if there’s a report, safety concern, suspected fraud, or to enforce our homeowner-initiated DM policy.
Homeowners are protected from cold outreach. Pros are not allowed to DM homeowners unless the homeowner clearly invites it.
Vetted Pro listings show business info, not your private details. Pros choose what business contact details to display.
Payments are handled by secure payment providers. We don’t store full card numbers on our servers.
We use cookies for security, login, preferences, and improving the site. You can control cookies in your browser.
We may use trusted service providers (hosting, email, analytics) to operate Olyveco. They can only use data to provide services to us.
You can request access or corrections to your information by emailing [email protected].
We work to keep data secure, but no online system is perfect. Protect your password and account access.

Effective date: February 24, 2026
Website: Olyveco.com
Company: Olyveco Group (“Olyveco,” “we,” “us,” “our”)
Contact: [email protected]
Jurisdiction: Alberta, Canada

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our Services, including our community spaces, membership areas, directory, courses, ebooks, and related tools (collectively, the “Services”).

We are committed to a trust-first experience for homeowners. We collect only what we need, and we treat privacy as a safety feature, not a checkbox.

1) What personal information we collect

1.1 Information you provide to us

Depending on how you use Olyveco, we may collect:

Account details: name, email, password (stored securely by our platform providers), location (city or region), and profile details you choose to share.
Membership and purchase details: plan type, purchase history, invoices, and customer support communications.
Community content: posts, comments, replies, reactions, and reports you submit.
Messages: direct messages and communication within the platform (see Section 6).
Vetted Pro application details (Pros only): business name, licensing or certification details, association memberships, proof of insurance if required, service area, website, and verification materials.
Affiliate and referral program details (if applicable): payout details, tracking information, tax related confirmations where required, and communication about program participation.

1.2 Information collected automatically

When you use the Services, we may collect:

Device and usage data: IP address, device type, browser type, pages viewed, and activity timestamps.
Cookies and similar technologies: to keep you signed in, remember preferences, improve performance, and measure site usage.

2) How we use your information

We use personal information to:

Provide and operate the Services, including account access, community participation, and purchases.
Maintain safety and trust, including moderating content, enforcing rules, preventing spam, and investigating reports.
Support the “homeowner-initiated only” DM policy, including reviewing message patterns when complaints are made.
Verify and maintain directory integrity for Vetted Pros.
Communicate service updates, policy changes, and essential notices.
Provide customer support and respond to requests.
Improve site performance, user experience, and accessibility.
Administer affiliate and referral programs, including tracking, fraud prevention, and payment processing.
Comply with legal obligations and respond to lawful requests.

We do not sell personal information.

3) Lawful basis and Canadian privacy compliance

Olyveco Group operates in Canada. We generally collect, use, and disclose personal information with your consent, except where permitted or required by law.

Our privacy practices are designed to align with applicable Canadian privacy laws, including PIPEDA and, where applicable, Alberta’s Personal Information Protection Act (PIPA).

4) Sharing and disclosure of personal information

We only share personal information when necessary to operate the Services, keep people safe, or comply with law.

4.1 Service providers

We may share limited information with trusted vendors that help us run Olyveco, such as:

Website hosting and community platform providers
Payment processors
Email and customer support tools
Analytics and performance tools
Security and fraud prevention services

These providers are permitted to use personal information only to provide services to us.

4.2 Directory disclosures

If you are a Vetted Pro, your directory listing may include information you submit for public display, such as:

Name or business name
Service area
Professional category
Public business contact details you choose to share
Website or social links you add
Optional profile details, bio, and specialties

We encourage Pros to share only business contact details. Homeowners should avoid posting personal contact information publicly.

4.3 Legal and safety disclosures

We may disclose information if we believe it is necessary to:

Comply with law, court orders, or lawful requests.
Protect the rights, safety, and security of homeowners, members, and the public.
Investigate fraud, misuse, or policy violations.
Enforce our Terms and Conditions.

5) Cookies and analytics

We use cookies and similar technologies to:

Keep you signed in and maintain session security.
Remember preferences.
Understand how the Services are used, so we can improve performance and usability.

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

6) Direct messages and community privacy expectations

Olyveco includes community posts and direct messages.

6.1 Community posts

Community content may be visible to others depending on the area where you post. Please post thoughtfully and avoid sharing sensitive personal information.

6.2 Direct messages

Direct messages are intended for member-to-member communication. We do not publish private messages publicly.

However, for trust and safety, we may access or review messages in limited situations, such as:

Investigating a report of harassment, pressure, solicitation, fraud, or policy violations.
Enforcing the “homeowner-initiated only” DM policy for Pros.
Addressing technical or security issues.

We may use signals such as message volume, repeated unsolicited outreach patterns, and reported message content to help enforce safety rules.

7) Reports, moderation, and trust and safety

When you report an issue, we collect the information you submit, including attachments like screenshots if provided.

We use reports to:

Investigate and respond appropriately.
Enforce our community rules.
Improve safety systems and prevent repeat harm.

Where possible, we limit the disclosure of reporter identity. In some cases, details may be necessary to investigate fairly.

8) Payments and financial information

Payments are processed by third-party payment providers. We do not store full payment card numbers on our servers.

We may store or access limited transaction information, such as:

Purchase date and amount
Product or plan purchased
Payment status, refunds, and chargeback outcomes

9) Affiliate and referral programs

If you participate in affiliate or referral programs, we may collect and use information to:

Track referrals and prevent fraud.
Calculate payouts or contribution fees where applicable.
Provide reporting and manage disputes.
Meet legal and accounting requirements.

You are responsible for complying with advertising and disclosure rules that apply to you. For example, clearly indicating affiliate relationships where required.

10) Data storage, retention, and security

10.1 Storage and cross-border transfers

Your information may be stored and processed in Canada, the United States, or other jurisdictions depending on the service providers we use. Privacy laws in those jurisdictions may differ.

10.2 Retention

We retain personal information only as long as necessary to:

Provide the Services.
Maintain security and prevent abuse.
Comply with legal, tax, and accounting obligations.
Resolve disputes and enforce agreements.

We may retain certain records after account closure where required or reasonably necessary.

10.3 Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100 percent secure. You are responsible for keeping your password and account access secure.

11) Your choices and rights

You may have rights to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Withdraw consent in certain cases.
Request deletion, subject to legal and operational limits.

To make a request, email [email protected]. We may need to verify your identity before responding.

12) Marketing communications

You can opt out of non-essential emails by using the unsubscribe link or by contacting support. We may still send essential service messages, such as billing notices, security alerts, and policy updates.

13) Children’s privacy

Olyveco is not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.

14) Accessibility and privacy

We aim to make our privacy information accessible. If you need this policy in an alternative format, contact [email protected], and we will make reasonable efforts to help.

15) Changes to this policy

We may update this Privacy Policy from time to time. We will update the effective date at the top. Continued use of the Services after updates means you accept the revised policy.

16) Contact and privacy questions

If you have questions, requests, or concerns about privacy, contact:
Olyveco Group
Email: [email protected]
Province: Alberta, Canada