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Terms and Conditions

Effective date: February 24, 2026
Website: Olyveco.com
Company: Olyveco Group (“Olyveco,” “we,” “us,” “our”)
Governing law: Alberta, Canada
Contact: [email protected]

These Terms and Conditions (“Terms”) govern your access to and use of Olyveco’s website, community spaces, directory, memberships, courses, ebooks, and related tools (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

1) What Olyveco is

Olyveco is a knowledge-first, trust-first community where homeowners and vetted professionals share guidance, tools, and real-world answers. Olyveco is not a lead-generation platform and is not designed to sell or distribute consumer leads.

2) Eligibility and accounts

You must be the age of majority in your province or territory to use paid Services.

When you create an account, you agree to:

  • Provide accurate information.

  • Keep your login credentials secure.

  • Be responsible for activity under your account.

We may suspend or terminate accounts that violate these Terms.

3) Community standards and respectful conduct

You agree not to:

  • Harass, intimidate, shame, or discriminate against anyone.

  • Post illegal, hateful, explicit, or harmful content.

  • Share personal or confidential information about others without consent.

  • Spam, scrape, or use automation to collect member data.

  • Misrepresent your identity, credentials, licensing, or experience.

We may remove content, restrict features, or suspend accounts if we believe conduct undermines trust, safety, or community integrity.

4) Pro-specific rules. No lead gen. No pressure.

4.1 What “No Lead Gen” means on Olyveco

If you are a real estate professional, trade, vendor, or service provider (“Pro”), you agree that Olyveco is not a channel for lead capture.

Prohibited behaviors include, without limitation:

  • Requesting personal contact details to move a conversation off-platform, unless the homeowner clearly asks you to.

  • Posting “Call me,” “DM me,” “Book a consult,” “Limited spots,” “I can help,” or similar calls-to-action in threads where a homeowner has not asked to hire someone.

  • Directing homeowners to booking links, sales funnels, listing presentations, buyer consults, or off-platform intake forms unless the homeowner requested it.

  • Offering incentives, giveaways, or “free valuations” as a mechanism to capture contact information.

  • Harvesting or compiling member information, even if it is visible in profiles.

  • Repeatedly commenting to position yourself as the solution to a homeowner’s problem when the homeowner is seeking general guidance.

4.2 Allowed behavior

Pros may:

  • Answer questions with education-first guidance.

  • Share general resources, checklists, and best practices.

  • Clearly identify their role and location when relevant.

  • Offer next-step options neutrally, such as: “If you want, I can explain how this usually works,” or “If you’d like a private quote, you can ask me directly.”

4.3 Enforcement

We may take action at our discretion, including:

  • Removing posts, comments, or links.

  • Limiting messaging capabilities.

  • Issuing warnings.

  • Temporarily suspending accounts.

  • Removing “Vetted Pro” status or directory listings.

  • Terminating membership without refund where there is repeated or serious misconduct, misuse of member data, or trust and safety concerns.

5) Direct message policy. Homeowner-initiated only

To protect homeowners, Pros must follow these messaging rules:

  • Pros may respond to a homeowner’s message or request.

  • Pros may send a first direct message only when the homeowner has clearly invited it, such as “Please DM me,” “Can you message me,” or by using a platform feature intended to contact a Pro.

  • Unsolicited outreach to homeowners is prohibited, including: cold DMs, follow-ups after a general thread, or repeated contact attempts.

  • Any homeowner may report a message they feel is pressuring, salesy, or uncomfortable.

Violations may result in restrictions, loss of vetted status, or account termination.

6) User content and permissions

You may post questions, comments, uploads, and messages (“User Content”). You retain ownership of your User Content.

By posting User Content, you grant Olyveco a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, and distribute it within the Services, and to use excerpts for reasonable promotion of the community. We will not publish private messages publicly.

You are responsible for ensuring your User Content is accurate, lawful, and does not infringe third-party rights.

7) Vetted Pro directory and “vetted” status

If you apply to be listed as a “Vetted Pro,” you agree to provide accurate information, and where requested, documentation that may include licensing, insurance, certifications, association memberships, and business identity details.

  • “Vetted” reflects a review of information available at a point in time. It is not a guarantee of outcomes, performance, pricing, or suitability.

  • Olyveco is not a party to agreements between homeowners and Pros. Any engagement is between the homeowner and the provider.

  • We may modify, pause, or remove listings if we receive credible complaints, detect misrepresentation, or identify trust and safety concerns.

8) Purchases, billing, renewal, and cancellation

Paid Services may include memberships, courses, ebooks, and other digital goods. Prices and inclusions are shown at checkout.

Memberships may renew automatically unless cancelled.

Monthly memberships: Cancel at least 7 days before renewal to avoid the next charge.
Annual memberships: Renew annually unless cancelled through your account settings.

You are responsible for maintaining current billing details.

9) Refunds

Refunds are governed by our Refund Policy. In summary:

  • Monthly memberships: Written cancellation 7 days prior to renewal. Refund requests must be made in writing within 7 days after renewal.

  • Courses: Refunds within 7 days of purchase only if not started and nothing downloaded or used. If started or downloaded/used, final sale.

  • Ebooks and downloads: Final sale due to immediate access and delivery.

Where these Terms and the Refund Policy conflict, the Refund Policy controls for refund issues.

10) Digital access and acceptable use

You agree not to:

  • Copy, resell, redistribute, or publicly post paid content, including ebooks, templates, and course modules.

  • Share paid materials outside your household or licensed team use, unless explicitly permitted.

  • Circumvent security or access controls.

We may revoke access where we reasonably believe misuse has occurred.

11) Affiliate and referral contribution fee terms

Olyveco may offer affiliate programs or referral opportunities (“Programs”) for qualifying members or partners.

11.1 Eligibility and approval

Participation may require approval, additional terms, and compliance with community standards. We may approve or remove participants at our discretion.

11.2 No pressure. No misrepresentation.

You agree not to:

  • Misrepresent Olyveco, your relationship to Olyveco, or expected outcomes.

  • Use spam, unsolicited messages, or deceptive marketing practices.

  • Imply endorsement of a specific Pro by Olyveco beyond the stated “vetted” review scope.

11.3 Contribution fees

If a referral contribution fee applies to certain transactions, it will be disclosed before it is owed. Contribution fees:

  • May be a fixed fee or percentage, as disclosed.

  • Are due only under the conditions described in the specific Program terms.

  • Are not refundable once the triggering conditions are met, except where required by law.

11.4 Taxes and reporting

You are responsible for your own tax obligations relating to affiliate earnings, referral payments, or contribution fees.

12) Educational content. No professional advice

Olyveco provides educational information. Content is not legal advice, financial advice, medical advice, engineering advice, or a substitute for professional services.

You are responsible for verifying information and obtaining qualified professional advice when needed, especially for:

  • Legal contracts and disputes

  • Financing and tax decisions

  • Safety, code compliance, and structural matters

13) Third-party links and services

We may link to third-party services or tools. We do not control them and are not responsible for their content, policies, or performance.

14) Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

15) Beta features and evolving tools

Some features may be labeled beta, preview, early access, or similar. These features may change, be removed, or produce unexpected results.

You understand that:

  • Beta features are provided “as is.”

  • We do not guarantee accuracy, uptime, or compatibility.

  • You are responsible for verifying outcomes before relying on beta outputs, especially where financial, legal, or safety decisions are involved.

16) Accessibility statement

Olyveco is committed to improving accessibility and usability for all users. We aim to follow recognized accessibility practices and continuously improve the experience.

If you encounter an accessibility barrier, please contact [email protected] and include:

  • The page or feature involved

  • What device and browser you are using

  • A brief description of the issue

We will make reasonable efforts to address accessibility concerns in a timely manner.

17) Disclaimers

The Services are provided “as is” and “as available.” We do not guarantee that the Services will be uninterrupted, error-free, or meet every user’s expectations.

We do not guarantee outcomes from using the Services or from working with any Pro listed on the platform.

18) Limitation of liability

To the maximum extent permitted by law, Olyveco will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.

Where liability cannot be excluded, Olyveco’s total liability for any claim related to the Services will be limited to the amount you paid to Olyveco in the three (3) months prior to the event giving rise to the claim, or the minimum permitted by law, whichever is greater.

19) Indemnity

You agree to indemnify and hold harmless Olyveco Group, its directors, officers, contractors, and affiliates from claims arising out of your use of the Services, your User Content, your breach of these Terms, or your violation of any law or third-party rights.

20) Suspension and termination

We may suspend or terminate access if you violate these Terms, misuse the Services, or create safety, trust, or integrity concerns.

If your account is terminated, you may lose access to paid areas and content, subject to applicable consumer laws and any rights that cannot be waived under law.

21) Changes to the Services or Terms

We may update the Services or these Terms from time to time. If changes are material, we will update the effective date and may provide additional notice where appropriate. Continued use after changes means you accept the updated Terms.

22) Governing law and disputes

These Terms are governed by the laws of Alberta and the federal laws of Canada applicable therein.

You agree that disputes will be brought in the courts located in Alberta, unless consumer protection laws in your jurisdiction provide otherwise.

23) Contact

Questions about these Terms: [email protected]

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